Skip to main content

Customer Service & Digital Transformation: Consulting AI Solutions

By: Annie Taylor


When it comes to customer service, speed is of the essence in today’s competitive, fast-paced market. From ordering a pizza to summoning an Uber, consumers not only want easy-to-use websites and apps, but also expect to complete transactions in a few simple clicks – and to receive their orders in the blink of an eye. But while lightning-fast order processing and almost non-existent wait times sound ideal from a buyer’s perspective, these expectations push many businesses beyond their limits by exhausting their workforce. 

Just as the rise of technology contributes to this problem in the first place, however, it simultaneously works to solve it. In particular, Artificial Intelligence (AI) solutions are transforming the way in which companies mitigate the challenges of customer service, lightening the load of employees and increasing productivity across the board. If you’re ready to take your company to new heights via digital transformation, consulting these three influential – and perhaps surprising – ways in which AI can benefit businesses is a crucial first step. Let’s dive in! 

1. Smart Self-Service 

If your team is always flooded with buyers’ questions and problems, customer service robots can help ease the burden. These bots, which are equipped with AI capabilities, often interact with buyers directly on the website, identifying and resolving issues without having to involve employees. This not only frees up support staff to address more complex issues, – which many bots’ diagnostic tools identify and then pass on to employees, by the way – but also ensures that buyers’ problems are resolved as quickly as possible. It’s a win-win! 

2. Predictive Analytics

It’s frequently the case that consumers face the same (or at least comparable) problems, which is why bots can be programmed to answer them. And if the same kinds of issues occur repeatedly, it’s likely that they’ll keep occurring. It’s patterns like these that AI tools track, often allowing employees to predict and resolve issues before patrons are even aware of them. What’s more, AI can be used to foresee buying trends, which may be dependent on anything from weather forecasts to a particular buyer’s interactions with a company’s site. When businesses opt for digital transformation, consulting AI’s predictive analytics allows you to stay one step ahead of both your competitors and your customers at all times, ensuring optimal service. And what’s not to love about that? 

3. More Customer Channels

The easier it is to contact your company, the easier it is to retain your customers. Especially in today’s increasingly digital age, giving buyers the option to communicate with your support team via your site, text message, phone, apps, and other industry-relevant channels increases the chances that they’ll contact you in a way that best suits them – and that you’ll receive return business! While offering multiple communication channels has the potential to result in confusion and chaos, you’ll dodge this bullet by prioritising AI tools in your digital transformation. Consulting the available solutions and automating them to respond to simple customer queries immediately will keep your customers happy, as well as enabling you to keep track of multiple channels with greater ease. Two birds, one stone. 

And there you have it: while technology has ramped up consumer expectations to levels that humans struggle to satisfy, it also enables businesses to take their productivity and customer service to a whole new level. When it comes to digital transformation, consulting the latest AI solutions is key to keeping competitors at bay, your clientele happy, and your staff sane!

Annie Taylor is an experienced CRM consultant at Atlantic Technologies, a renowned international cloud consulting company and a platinum Salesforce partner. When it comes to digital transformation consulting Annie is an ideal first step, thanks to her years of expertise and her friendly, professional, and customer-centric approach.


Labels

Labels:

Comments

Post a Comment

Informations From: Taun17

Popular posts from this blog

Kecemburuan semacam ini

Jacey melemparkan cangkir kopi kaca, (Mug Kaca Berinsulasi Dinding Ganda Zwilling), melintasi dapur. Itu menghantam dinding yang baru dicat (Behr, Sweet Coconut Milk, M230), dan hancur menjadi triliunan kepingan. "Inilah yang telah kamu lakukan pada kami!" teriaknya, suaranya berderak karena cemburu, kuku jarinya yang terawat (Orly Cold As Ice - perawatan bernapas + warna) menusuk udara ke arah tumpukan puing-puing kaca. Blayne menundukkan kepalanya, dagu keduanya mengenai dadanya terlebih dahulu. "Maaf, sayang," gumamnya. "Maaf?! Maaf!" Dia mengambil sekotak Wheat Thins dan mengangkatnya di atas kepalanya. "Tolong jangan melempar yang lain!" Blayne memohon, berdiri dari posisi setengah duduk di bangku logam di dapur. Ini adalah bangku yang sangat tidak nyaman (Bangku Meja Grejsi dengan Bingkai Logam), tetapi Jacey menyukai cara logam itu memantulkan sinar matahari di sore hari, jadi itulah yang dia beli. Dia mencondongkan tubuh ke arahnya,...
Post a Comment
Read more

Thirteenth step

My grandmother attends the church basement on Tuesday evenings. I saw him there among the metal folding chairs and antique coffee pots, his figure trembling under the fluorescent lights that buzzed like dying insects. She wears the same powder blue pullover she was buried in, the one with pearl buttons that catch the light like little moons. Others can't see it, of course. They just feel a sudden chill as they pass by where she is, or smell the ghostly smell of her Shalimar perfume mixing with the smell of burnt coffee that never leaves these rooms. But I see clearly. He's been following me to AA meetings for three months since I got my first white chip after five years of being back in the bottle. "Your grandmother was my godmother in 1985," old Pete told me after tonight's meeting, hands shaking as he poured a seven-pack of Sweet'n Low into his coffee. "Toughest godmother I ever had. She saved my life." "Mine, too," I said, not specif...
Post a Comment
Read more

A-Z of Corporate Governance Law

Corporate governance law can be seen as the law that states the way a company is regulated and managed. Any student of law must have a clear idea about the corporate governance law. This article provides an insight into the law, along with its importance. Corporate governance law  describes how a company will be managed and governed. This topic is an important one for any student pursuing a degree in law. They may also receive academic papers to write on it. Hence, individuals should be clear about this law. The article aims at clarifying the idea behind the law and why it is important. What exactly is corporate governance law? A business is directed and controlled by the system of corporate governance. It is a process for governing a company, establishing the policies, customs, and laws for all employees, starting from the highest to the lowest levels. It states the distribution of responsibilities and rights among the various participants in a company like the di...
111 comments
Read more