Skip to main content
  Bab 1:  Jejak di Nebula Komet   Tahun 2242.  Kapten Elara Vance, seorang wanita tangguh dengan mata biru tajam dan rambut pirang yang selalu terikat rapi, memimpin pesawat eksplorasi Stardust.  Misi mereka:  menjelajahi nebula Komet, sebuah kawasan misterius di pinggiran galaksi Andromeda yang dikabarkan menyimpan rahasia kehidupan di luar bumi.  Namun, perjalanan mereka jauh dari kata mudah.  Keheningan angkasa, yang biasanya hanya diselingi dengungan mesin pesawat, kini dipenuhi ketegangan yang mencekam.   Pesawat Stardust telah berkeliaran selama berbulan-bulan di nebula tersebut.  Sensor mereka mendeteksi anomali energi yang tak terjelaskan, sinyal-sinyal aneh yang seakan berbisik dari kegelapan antarbintang.  Para kru, yang terdiri dari para ilmuwan dan teknisi terbaik di Bumi, mulai merasakan tekanan psikologis yang luar biasa.  Kesunyian angkasa yang luas dan tak berujung seakan menekan dada mereka, memicu rasa takut d...

Doing Customer Support on Social Media Right


By Donald Smithon

Customer care support is one of the most important aspects of business - ask any business owner. Not only does it help solve issues and help let you know if you're actually doing a good job relating to your customers, but it affects your business's overall branding as well.

With everyone on social media, including you and your potential customers, it makes perfect sense to invest in making sure your customer support on social media is in top shape. Apart from the basic customer support pointers, there are some tips that are particularly useful in the age of social media. Here they are.

Indulge Your Customers in a Little Humor

While a business may want to keep things as formal or "business-y" as possible in dealing with customers, it's important to note that on social media, things don't have to be as formal.

Aside from using a friendly tone with them, getting a little humorous with your customers every now and then is a great way to relate with them. Younger audiences, in particular, are appreciative of brands approaching them in such a way as it goes to show that the brand doesn't just care about getting a sale off of them, but actually want to relate to their customer base.

More importantly, it helps keep tension at bay in certain situations and may help your customer feel calmer while you're still figuring things out (don't overdo it, though, especially with angry customers!)

Actually Listen to Your Customers

This should be an automatic response to interaction with customers, but a lot of times, business or brand pages tend to keep on engaging on the same practices, whether it's with the customer support methods themselves or with feedback on the brand/its products/services.

Don't forget: social media is an extremely convenient platform for you to gain firsthand points for improvement from your customers, and if you don't take them into account when re-strategizing or evaluating your performance, it would be quite the missed opportunity, not to mention quite a turn off for your customers to see that you didn't pay attention to their feedback.

It's not all about the negative stuff, either. Social media also helps you gauge which aspects of your work you're doing right, so you have an idea of what could potentially sell as well in the future.

Invest in Quality Services

Customer support is such a crucial part of any successful business, which is why it's important not to compromise on the quality of work you're putting into it.

From keeping up with live customer support as well as making sure things are kept organized, good customer support staff can spell a world of difference as to how well-oiled your business is. Imagine getting the wrong people for the job - aside from taking care of the business itself, you'd have to make up for their slip-ups even though you're paying them.

For a healthier business (and business owner), it'll prove more than worth it to leave things to tried and tested support teams that'll help you build a great relationship with your customers.

This is only the beginning; there are still a lot of other factors to consider when looking to improve    customer care support. It's clear that there's no one-way solution around it, but there are definitely a lot of controllable variables that are under your control.

Comments

Popular posts from this blog

Kecemburuan semacam ini

Jacey melemparkan cangkir kopi kaca, (Mug Kaca Berinsulasi Dinding Ganda Zwilling), melintasi dapur. Itu menghantam dinding yang baru dicat (Behr, Sweet Coconut Milk, M230), dan hancur menjadi triliunan kepingan. "Inilah yang telah kamu lakukan pada kami!" teriaknya, suaranya berderak karena cemburu, kuku jarinya yang terawat (Orly Cold As Ice - perawatan bernapas + warna) menusuk udara ke arah tumpukan puing-puing kaca. Blayne menundukkan kepalanya, dagu keduanya mengenai dadanya terlebih dahulu. "Maaf, sayang," gumamnya. "Maaf?! Maaf!" Dia mengambil sekotak Wheat Thins dan mengangkatnya di atas kepalanya. "Tolong jangan melempar yang lain!" Blayne memohon, berdiri dari posisi setengah duduk di bangku logam di dapur. Ini adalah bangku yang sangat tidak nyaman (Bangku Meja Grejsi dengan Bingkai Logam), tetapi Jacey menyukai cara logam itu memantulkan sinar matahari di sore hari, jadi itulah yang dia beli. Dia mencondongkan tubuh ke arahnya,...

Thirteenth step

My grandmother attends the church basement on Tuesday evenings. I saw him there among the metal folding chairs and antique coffee pots, his figure trembling under the fluorescent lights that buzzed like dying insects. She wears the same powder blue pullover she was buried in, the one with pearl buttons that catch the light like little moons. Others can't see it, of course. They just feel a sudden chill as they pass by where she is, or smell the ghostly smell of her Shalimar perfume mixing with the smell of burnt coffee that never leaves these rooms. But I see clearly. He's been following me to AA meetings for three months since I got my first white chip after five years of being back in the bottle. "Your grandmother was my godmother in 1985," old Pete told me after tonight's meeting, hands shaking as he poured a seven-pack of Sweet'n Low into his coffee. "Toughest godmother I ever had. She saved my life." "Mine, too," I said, not specif...

A-Z of Corporate Governance Law

Corporate governance law can be seen as the law that states the way a company is regulated and managed. Any student of law must have a clear idea about the corporate governance law. This article provides an insight into the law, along with its importance. Corporate governance law  describes how a company will be managed and governed. This topic is an important one for any student pursuing a degree in law. They may also receive academic papers to write on it. Hence, individuals should be clear about this law. The article aims at clarifying the idea behind the law and why it is important. What exactly is corporate governance law? A business is directed and controlled by the system of corporate governance. It is a process for governing a company, establishing the policies, customs, and laws for all employees, starting from the highest to the lowest levels. It states the distribution of responsibilities and rights among the various participants in a company like the di...